FAQ
I WANT TO GET FIRST ACCESS TO TICKETS FOR THE TOVE LO TOUR, HOW DO I DO THIS?
You need to have pre-ordered any format of Sunshine Kitty through the official Tove Lo store before 5:00pm EST on Monday 16th September 2019.
Or
You need to have registered via the No Purchase Necessary form hosted on the official Tove Lo store before 5:00pm EST on Monday 16th September 2019.
WHEN WILL I GET MY PRESALE ACCESS CODE?
If you purchased an album, or registered via the form, you will receive an email by 9:00am EST on Tuesday 17th September containing your code, a link to the presale and details for the tour.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running from 10am local time on Tuesday 17th September 2019.
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE CODE WORK?
Each code is only valid for the North American February 2020 tour and can only be used once. Please keep the email containing your presale link and passcode, ready for the presale.
HOW DO I REDEEM MY CODE?
Simply follow the link provided in your email.
Please ensure you are entering your passcode into the appropriate box.
I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
You should receive your code by 9:00am EST on Tuesday 17th September, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this code, please contact: http://tove-lo.sandbaguk.com/support/tickets/new
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
If your code does not work - please contact: http://tove-lo.sandbaguk.com/support/tickets/new
Please quote your email address, full name and the pre-sale code you were allocated.
I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?
If your code does not work – please contact:
http://support.sandbaguk.com/support/tickets/new
Please quote your email address, full name and the pre-sale code you were allocated.
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
One code is issued per customer.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale you need to order directly from the official Tove Lo store.